How we work

Monday morning is not a chore!.

The fact that Millbank and Kent is run by people who genuinely enjoy their job; results in you getting 100% commitment and return from us!.

Flexibility

We gain praise from our existing customers for the flexibility we offer with their stationery. The designs shown on this website are a sample of what can be produced. We have produced them in many varying ways to suit your taste, style and colour scheme so please ask if you have a request.

Response Time

We operate as a full time business and will usually reply to calls, emails and texts on the same day. We are able to pick up all communication outside of the office too. If the office is closed, an out of office message will appear through email or voice mail.

Prompt turnaround

Due to us having produced stationery for a number of years we now have the design and production down to a tee!. This means if you have left ordering your stationery a little bit late; do not worry, we can usually accommodate your order and get it sent out to you sooner than you may think.

Online order forms

We have easy to complete online order forms that do not make you pay using shopping cart at the end. We do not require any payment from you until you have seen the stationery’ in the flesh’ or accepted your initial online designs. The balance due will be included with the stationery proof.

Online or paper proofing

We appreciate that many of our clients are in high pressure jobs or equally as challenging; looking after their children. This means that time is precious and you would like somebody to take the pressures of one element of the wedding out of your hands.

We can do this by making the whole signing off process easy.
We usually initially send out a paper proof. If any further changes are required we will follow this up with online proofing which means the stationery may be signed off in minutes rather than waiting days for the post.

Colour Matching

We are more than happy to change the colour of any of our designs as long as it is feasible at no extra charge.

All we request is that you send in the post to us a piece of fabric or a cutting from a magazine of the shade you are trying to achieve and we will make every effort to get as close to that shade as possible.

The same applies to the font. If you have a favourite let us know and we will use that if we have it at the studio.

High quality card, paper and envelopes

We are very proud of our premium quality stock of card, paper and envelopes that we source from a premium paper merchant in Italy. We are privileged to be a customer of this prestigious high end outfit.

They are sure to make the right first impression to your guests!.

Environment

Our stock of card, paper and envelopes are certified by the Forest Stewardship Council (FSC) and any new ranges are produced using plant crops that grow rapidly or are replenished annually, such as cotton, hemp, flax and bamboo. We also have an office environmental policy of recycling as much as possible.

We listen

We always encourage our customers to give us as much feedback as possible so that we can learn about what your needs are continually. We also ask you to complete our feedback form at the end of your ordering we any suggestions or comments to help us out.

Here is some recent feedback from our clients:

Client Feedback