FAQ's - Frequently Asked Questions and Terms and Conditions

Samples

We are happy to send out one sample of invitation free of charge to you. Just complete our online order form below

Request a sample on-line >>>

Further samples may be purchased at the price shown on our pricing page. This will be refunded if you place your wedding stationery or wedding website order with Millbank and Kent.

Your Timing

Invites to your guests are usually sent out 8 to 12 weeks before the wedding day. You may want to consider, ‘save the date’ cards if you have guests coming from overseas so that they can organise their travel arrangements well in advance. These are sent out up to 1 year prior to the wedding.

You can order your stationery as far in advance as you choose as long as you have all of the details finalised.

With regard to your stationery we ideally require around about two to three weeks turn around from receipt of your deposit to delivery to your door. We may be able to deliver on a shorter time scale depending on our workload.

Ordering

Please complete our online order forms. As Millbank and Kent are renowned for offering a personal service, we will more than likely also want to contact you via telephone and email to fine tune your individual needs.

Payment

We require a £50.00 reservation fee to secure your order if stationery is not required within 2 months. Please note this is non refundable.

Otherwise if you require your stationery as soon as possible, an invoice will be raised once you have completed the order forms. We will follow up with a schedule of dates for us to work to on your stationery and an invoice will be raised. This will be due in full and payment must be received no later than either approval or proofs or 5 days prior to the print date given.

If payment has not cleared our account by the scheduled print date print will not commence and a new print date will need to be re-arranged. Please note that you will need then to fit in around our existing orders in the diary.

Payment may be made by cheque, (payable to Millbank and Kent) or internet bill payment. Our banking details will be shown on the bottom left of the invoice.

Order Forms

Proofs

We will send a paper proof of each item that you order. We can alternatively provide an online proof which is much quicker or if you have a small order. We will not go ahead with your print until you have signed off each piece of stationery or sent an email confirming each item is ok to print.

After you have returned your initial paper proofs any amendments will be made online.

Online proofing will be used if an order has been accepted under £150.00.

If colour matching has been requested without a paper proof we cannot take responsibility for its shade on completion of the delivered print.

Please note: Once you have said 'Yes to Print' on your approval form or via email this is final and we cannot accept responsibility for errors made by you or ourselves.

Card Stock

We recommend you write on your chosen card stock with the pen you intend to use to ensure it adheres to the paper/card. Some stock may prove difficult with fountain/gel pens.

Minimum order quantity

We have a minimum order quantity of £100.00. If your order is near this value, please call to see if we can accept your order. This will depend on our workload at that time.

Do note: this does not mean that you need to spend £100.00 everytime you place a separate order from us. It means that your entire order for your wedding needs to add up to this value at least in total.

Stationery not on the list

If you require a particular piece of stationery that does not feature on our price list, please do not hesitate to ask if if we can produce this for you. We are more than happy to fulfill most requests!.

Sizing

We have standard sizing for most elements of our stationery, but if you have a particular request please do ask us as we can change the size on most items.

Postage & Packaging

We now offer a choice of postal services. Please select which one you require when ordering.

If you do require your stationery to arrive on a specific day or urgently, you will need to request Royal Mail Special Delivery guaranteed next day. This is a 100% efficient service that we have never had any faults with.

Click through to Pricing to see table of pricing

There may be some slight variations on the above costs as it is difficult to factor in all scenarios.

Please check all of your stationery when delivered within no later than two days of arrival.

Overprinting

When your print is produced there is sometimes a few over prints. These may be sent out as samples to other prospective clients. If you do not wish for them to be sent please let us know.

Sales and Marketing

We do occasionally use client stationery for sales and marketing purposes online and offline, for example, wedding magazines, flickr and facebook. If you do not wish for your stationery to be included please email us and we will happily remove any web based items and ensure your stationey is not used in the future.

Happy Days stationery

I would like to order your Happy Days Stationery, please can you advise me on how to send the images we require.

There are 2 options available for the receipt of images;

1) Please scan your images at home at a resolution of no less than 300 dpi (dots per inch). The image should also be no smaller than 70mm square. Please then email them to us at
info@millbankandkent.co.uk

2) Send them in the post - BUT FIRST, please ensure you have taken a copy of the image. Please also send via Royal Mail Special Delivery as this is the most secure and guaranteed form of post. Images will be returned to you.

We make every effort to ensure old images look as good as possible on print. This is only possible if the image supplied to us is of reasonable condition in the first place. We will let you know if an image is unsuitable.

When completing the order forms you must also complete our form, Happy Days Disclaimer. This confirms to us that you have the copyright ownership or usage to use the images you have supplied.